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Faq

1.My Orders FAQs:

 

What time is best for me to order the flower?

We support the same day delivery in all big cities and many middle cities. In order to send your gifts in time, order ahead 1 to 2 days is best.

 

How can I know the recipient get the goods that I order?

You can login in your account and check your order's status any time. Also we will reply you by E-mail or phone after we sure the recipient get the goods.

 

Just now,I met a error when I place the order, what should I do?

When you meet the error through placing the order, you can back to check your cart or choose the product again, and place a new order.

 

I don't know the recipient's address, Can I order?

Yes. If you have the recipient's phone number, then we can call and get the address.

If you have a scaned image of recipient's name card or address information in Chinese, then just place order and send the image to our email.

If you have only recipient's email address, then just place order and write to us "send email to get address".

Just let our customer service(by online chat, email, phone call, or fax) know what information you have, and let us do the rest for you.

 

Can I cancel my order?

Yes as long as we have not delivered your order. However, Please inform us the cancellation at least one day in advance in peak seasons like Valentine's Day, Mother's Day, and Christmas. And we keep the right to decline your request once the order is released to the local florist at peak seasons.

 

Can I change delivery date and/or address after I placed an order?

Yes, as long as we have not delivered your order. You can tell us your preference or whatever you want by sending messages to us through order detail pages. We will do our best to make changes that you request.

Please inform us any changes you want at least one day in advance in peak seasons like Valentine's Day, Mother's Day, and Christmas. And we keep the right to decline your request once the order is released to the local florist at peak seasons.

 

How long should I order in advance?

You can order as long as 30 days in advance if you like, though we do same day flower delivery.

We provide same day fresh flower delivery service to all cities by our local florists. Cut-off: 3:00pm.

Cut-off time may be early if delivery to remote town or rural areas.

We strongly recommend you order as early as possible at peak seasons like St. Valentine's Day, Mother's Day, Chinese Valentine's Day and Christmas. This will save your money for sure and guarantee on time delivery.

We may stop to accept orders up to 2 days before the delivery date without notice at these seasons.

Cakes and plants need to order at least 24 hours in advance. Please refer to the detail of these products.

Balloons, mooncakes, and personalized gifts need to ship to recipient's place from Beijing. This may need 5-10 days or even longer time. Please refer to product descriptions.

 

2. Delivery FAQs

 

I want to send the flower to Beijing, may I?

Of course! We have more than 500 chain local Chinese florist shops in mainland. We almost can send your order to any city in china. Please read our Service.

 

May I decide the delivery time?

 You surely can decide the delivery time. According to many possible factors, on day time is best.

We offer same day delivery(cut-off: 3pm localtime) for most products. We deliver your order 7 days a week. There is only three days none-delivery holiday in a year: the last day of a year, new year's day, and the day after new year's day in Lunar Calender(Chinese new year's eve, Chinese new year's day, the day after Chinese new year's day).

 

How about your delivery areas

We deliver to almost all cities in mainland China.  If you are not sure whether we can deliver to a specific location, please contact our custmer service.

 

Do you have delivery charge

FREE flower delivery to all cities mainland China. It is also FREE if you order both flower items and other items like teddys or gift baskets.

If there is NONE any flower items in your order, US$7.0 delivery charge is applicable. A customized gift is considered a flower item if values of selected flowers is more than US$10.0

We may also charge from US$10.0 to US$20.0 delivery charge if the address is really far away. In this cases we will let you know as soon as possible and you have the right to cancel order.

 

How about your delivery time

Delivery Time is 6:00AM-9:00PM China Time. See the following details:

Delivery Time

Charge

 

Day Time(9AM - 6PM)

Free

 

Office Hour(10AM - 5PM)

Free

 

Morning(9AM - 12PM)

Free

Not available in rural areas. Cut-off: 9PM previous day

Afternoon(12PM - 6PM)

Free

 

Early Morning(6AM - 9AM)

US$8.0

Not available in rural areas. Cut-off: 5PM previous day

Evening(6PM - 9PM)

US$8.0

Not available in rural areas

Specific Time between 9AM and 6PM

US$8.0

Not available in rural areas
Delivery no late than 20 minutes
order at least 3 business hours in advance

Notice: 

1.

All orders to remote town or rural areas or at peak seasons only guarantee Day Time and Office Hour delivery; 

2.

All cakes are made the same day therefore NO early morning delivery available and do NOT guarantee delivery in the morning

3.

We will leave a message in your order and refund any charges related with delivery time if we can not make the delivery at your desired time. 

 

 

 

Call prior to delivery

You have 5 options to choose when you order: 

Can call if necessary

May call to arrange best delivery time

Can call but try to keep surprise

May have to disclose details if recipient won't trust us on phone

Must call before delivery

We will call to get the address and arrange delivery time

Call only if delivery problems

Please make sure there is somebody at the address

NEVER Call, Absolutely NO CALL

Please make sure there is somebody at the address

Notice: 

1.

We keep the right to call recipients at peak seasons like Valentine's Day, Mother's Day, and Christmas.

2.

We will try to keep surprise if call, but not guarantee. Recipients may not trust us if we do not disclose details.

3.

Please make sure there is someone at the address at your desired delivery period if you choose NO CALL.

4.

If senders choose NO CALL and unfortunately nobody is at the address when we arrive, then:

 

  - the order can not be cancelled;

 

  - we are not responsible for the decreased product quality, esp cakes, fruits, or other food items;

 

  - will redeliver after we got contacted with the recipient at sender's expense(Appx. US$7.0 to US$20.0).

 

 

 

Can I ask to take a picture of the recipient with the gift

You can choose this server when you order with US$10.0 extra charge. Please keep in mind that:

1.Not available at peak seasons like Valentine's Day, Mother's Day, and Christmas.

2.Please talk about this with recipients. Seldom Chinese people would agree a delivery guy to take a picture.

3.Only available in Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Hangzhou, Harbin, Hefei, Qingdao, Shenyang, Tianjin, Xiamen, and Xi'An.

4.We will refund 60% of this charge if the recipient is absent when we arrive or the recipient does not agree to take a picture.

5.We protect privacy and portrait right. Will not use the picture in any ways and send only to the buyer or the recipient upon request.

 

What do you do if there is a delivery problem?

1). What will happen if the recipient is absent?

-- First of all, we will try to leave it to someone at that place and ask them to pass the gift to the recipient. 

-- Secondly, we will try to leave it to the reception or security guard and try to call the recipient to inform this. 

-- Thirdly, we will try to contact the recipient(contact the sender if failed) to arrange a re-route. We may send a bill of re-route charge from US$7.0 to US$20.0 to the sender after the delivery is made to new address.

-- Last of all, we will contact you to find other contact information of the recipient and redeliver the order after got contacted with the recipient. We may replace fresh flowers on our cost but are not responsible for decreased product quality of other items. The order can not be cancelled, and US$7.0 to US$20.0 redelivery charge is applicable. 

-- If you are not sure whether recipient is absent, then select "Must call before delivery" when you order to avoid any problems.

 

2). What do you do if you find the address is not correct when you try to deliver?

-- First of all, we will try to call the recipient and deliver to correct address ASAP. This may cause delay and you may need to pay extra delivery charge from $7.0 to $20.0.

-- Secondly, we will call you to find correct address or get recipient's new contact number. Then we will redeliver the order after got contacted with the recipient. We may replace fresh flowers on our cost but are not responsible for decreased product quality of other items. The order can not be cancelled, and US$7.0 to US$20.0 redelivery charge is applicable. 

-- If you are not sure whether the address is correct, then select "Must call before delivery" when you order to avoid any problems.
 

3. Satisfaction Guarantee FAQs

 

Do you guarantee fresh flowers?

ChinaFlowers guarantees to ship only the freshest flowers, fruits, and other items on time, to full value, and in good conditions. Chinaflowers guarantees to sell only premium long-stem roses from Kunming, Yunnan, China. Absolutely no local roses shipped in any bouquets or arrangements.

 

Do you guarantee purchase?

Your purchase is backed by a 100% satisfaction guarantee.

At ChinaFlowers.com, we stand behind our flowers, our service and you, our customer. If you are not satisfied with our service for any reason feel free to contact us. we will redeliver it or a new product depending on the situation for no extra charge or refund you the entire order value.

 

Do you guarantee to deliver at my request date?

Yes. We will contact you ahead of time and you can cancel your order if we can not deliver at request date.

 

Do you have greeting card sent with flowers?

Yes. We have free greeting card with every order. Let us know your greeting message while CHECK OUT.

 

Is the gift delivered is the same as the picture shown?

Yes. What you see is what recipients get. We do not charge extra for the beautiful wrapping in the picture. However, the fillers and/or wrapping materials may be slightly different upon availability. Different flora artists may also have different understandings to a design.

Occasionally some type of flowers or other items may not be available in some areas. In this case we will substitute with equal or greater value. If the major type of flowers or food items are not available, then we will contact you first.

Click Substitution Policy to see detail, or contact customer service if you have any questions and/or concerns.

 

I want to know what will you do after I place an order?

When we received the order, we will check the payment. If we don`t receive the payment, we will send an email to remind you. If we get the payment, we will arrange the order and send the email to inform the order condition. After the recipient get the gifts, we will reply you through email immediately. You can track your order condition on our index website.

 

4. Security & Privacy FAQs

 

Is it secure to use credit card in this site?

YES. Credit card transactions are processed by established third-party online payment engine-CAPINFO Payment Engine(CAPINFO), a big government owned company. We can not access your credit card information. CAPINFO securely transmitted your payment details to the Bank for transaction authorisation using 128 bit SSL encryption. CAPINFO does NOT keep any information about your credit card either.

 

What do you deal with my informations on your website?

ChinaFlowers.com is committed to protecting your privacy. We collect your personal information that you voluntarily provide to us while using our Web site features. Your privacy is important to us and we do not share your information with any third-party.

 

What security precautions are in place to protect against the loss, misuse or alteration of your information?

We employ industry recognized information technology to protect the security of the information you submit to us. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect this information using password protection and advanced encryption, and we use firewall technology for additional protection.

 

What Information do we collect from you?

We collect any information,except your payment information, you enter on our Web site or give us in any other way. For example, your registration information, your purchase information, your feedback information etc. We do NOT collect the IP address used to connect your computer to the internet, the computer and connection information, and so on. Of course,like many Web sites, we use "cookies" as well to smooth your purchase at our websites.

 

How do we use the information collected?

The only use of information we collected is to deliver your orders and contact with you about your orders. We do NOT share in any ways your personal information with third parties except it is required by law enforcement or judicial authorities. We do, however, share the delivering information with our local distributors for the sole purpose of delivery.

 

5. Payment FAQs

 

What payment method do accept?

We support Paypal, 2CO, Western Union, China Merchants Bank overseas remittance. Please read the Payment to get more detail

 

May I pay for the order after the recipient get the goods?

Sorry, we do not supporting this service now.

 

My credit card is in other currencies than USD, can I use it?

Yes. Your bank would made currency exchange for you at its rate.

 

I use PayPal to pay, when I fill in the information, I don`t know which address I should fill in

You just need to fill in your own address. We arrange the order be delivered to China that the address of your order.

 

6. My Account FAQs

 

Why should I create an account?

A chinaflowers account makes shopping at our site much easier, allowing you to:

• Check the status of your current order and keep track of previous orders

• Contact Customer Service with questions that you have

• Store your shipping and payment information to make checking out a snap

• Ask a question or write a review about a product. Product reviews enable you to enter our different contests.

 

I forgot my password

If you’ve forgotten your password, click on “Forgot your Password”. We’ll ask you to enter your email account and then send you a new password immediately. After you have logged in using the new password, we recommend you go to My Orders and enter Account Settings to change it.